Svelt’EASE Privacy Policy

1. Privacy Policy – Introduction

Who we are? Our website address is: https://svelt-ease.com.

Svelt’EASE attaches great importance to the protection of your personal data and is committed to processing it in compliance with the regulations in force in Switzerland and Europe, in particular the General Data Protection Regulation (GDPR). This privacy policy explains what information we collect, how we use it and what your rights are.

2. Collected data

We collect various types of personal data when you use our website, including :

  • Identifying information: Last name, first name, e-mail address, postal address, telephone number.
  • Payment information: Bank details for processing transactions (processed by secure service providers).
  • Browsing data: IP address, cookies, browsing history.

3. Purpose of processing

Your data is collected for the following purposes:

  • Manage your orders and deliveries.
  • Customer service and claims follow-up.
  • Improve your user experience and personalize our offers.
  • Carry out statistical and marketing analyses (subject to your consent).
  • Meet our legal and regulatory obligations.
4. Data sharing

Your information may be shared only with :

  • Our payment and delivery service providers.
  • Our marketing partners (only if you have given your consent).
  • Competent authorities in case of legal obligation.

We do not sell or rent your data to third parties.
If you request a password reset, your IP address will be included in the reset e-mail.

5. Data retention

We keep your personal data for as long as is necessary to achieve the above-mentioned purposes, in compliance with legal and fiscal obligations.

  • Comments and their metadata are retained indefinitely to automatically recognize and approve subsequent ones.
  • For accounts created on our site, we store the information provided in the profile. You can view, modify or delete this data at any time, with the exception of your login.
6. Your rights to your data

If you have an account or have left comments, you can request a file containing all the personal data we hold on you. You can also request the deletion of such data, except where it is stored for administrative, legal or security purposes.

In accordance with current regulations, you have the following rights:

  • Right of access: You can ask to see the data we hold on you.
  • Right of rectification: You can correct or update your information.
  • Right to erasure: You may request the deletion of your data (subject to our legal obligations).
  • Right to restrict processing: You can request a temporary restriction on the use of your data.
  • Right to object: You may refuse the use of your data for marketing purposes.
  • Right to portability: You can request the transfer of your data to another service provider.

To exercise your rights, please contact us at contact@svelt-ease.com.

7. Comments


When you leave a comment on our site, we collect the data indicated in the comment form, as well as your IP address and your browser’s user agent to help detect undesirable comments.

An anonymized string created from your e-mail address (hash) can be sent to the Gravatar service to check whether you are using it. Gravatar’s privacy policy is available here: https://automattic.com/privacy/. After validation, your profile photo will be publicly visible next to your comment.

8. Media


If you upload images to the site, we advise you to avoid those containing EXIF data of GPS coordinates. Visitors to the site can download and extract this information.

9. Embedded content from other sites


Articles on this site may include embedded content (videos, images, articles, etc.). This content behaves in the same way as if you were visiting the source site, and may collect data, use cookies and track your interactions.

10. Where your data is sent


Visitor comments can be checked using an automated spam detection service.

11. Data security

We implement technical and organizational measures to protect your data against unauthorized access, loss or alteration.

12. Cookies
  • If you leave a comment, your name, e-mail address and site may be stored in cookies for your convenience, so you don’t have to re-enter them later. These cookies expire after one year.
  • When you log on, a temporary cookie is created to determine whether your browser accepts cookies. It is deleted when you close your browser.
  • Once you have logged in, a number of cookies are set to record your connection details and screen preferences. Their duration varies from two days to one year, depending on your choices.
  • When an article is modified, an additional cookie is saved and expires after one day.
13. Changes to the privacy policy

We reserve the right to modify this policy at any time. Any changes will be published on our website.

14. Contact

If you have any questions about this policy or the management of your personal data, please contact us at: contact@svelt-ease.com.